Hospitality & Tourism
Reservations & Guest Support
Bookings and guest requests handled with a personal touch.
Our reservations and guest support specialists manage bookings, modifications, and guest inquiries across channels, keeping the guest experience smooth around the clock.
What They Do
- Manage booking requests and modifications
- Respond to guest inquiries across channels
- Coordinate with property or venue teams
- Track reservation systems and availability
- Handle guest issue resolution and follow-up
Skills & Tools
Property management systems (PMS)Booking platformsGuest communicationMulti-channel supportConflict resolutionAttention to detail
Why Outsource from MENA?
- Senior MENA talent trained to U.S. delivery standards, not junior generalists learning on your dime.
- Typically 40–60% lower cost than an equivalent U.S. hire, with no drop in quality or communication.
- Fully managed by Pinnacle — we handle sourcing, vetting, payroll, and performance so you just manage the work.