Information Technology
IT Support Professional
Reliable helpdesk and systems support, on your hours.
Our IT support professionals handle helpdesk tickets, account provisioning, and day-to-day systems support, keeping your team productive without you staffing an internal helpdesk.
What They Do
- Resolve helpdesk tickets and user requests
- Provision and manage user accounts and access
- Support hardware, software, and network troubleshooting
- Maintain IT asset and documentation records
- Escalate and track complex incidents
Skills & Tools
Windows / macOS supportActive DirectoryTicketing systemsNetworking basicsRemote support toolsCustomer communication
Why Outsource from MENA?
- Senior MENA talent trained to U.S. delivery standards, not junior generalists learning on your dime.
- Typically 40–60% lower cost than an equivalent U.S. hire, with no drop in quality or communication.
- Fully managed by Pinnacle — we handle sourcing, vetting, payroll, and performance so you just manage the work.